ALL SALES ARE FINAL POLICY

Last Updated: January 25, 2024

The Good Zen
8509 Jefferson Lane North, Brooklyn Park, Minnesota 55445
Email: admin@thegoodzen.com

Thank you for choosing The Good Zen. Please read our All Sales Are Final Policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined below.

1. Returns and Exchanges:

All sales are final. We do not accept returns for refunds.
Damaged unopened products can be returned for an exchange within 7 consecutive days from the date of purchase.
To be eligible for an exchange, the product must be unopened and in its original packaging.
The customer is responsible for all shipping costs associated with returning the damaged unopened product.

2. Eligibility for Exchange:

To initiate an exchange, please contact our Customer Service Line by emailing us at admin@thegoodzen.com within 7 consecutive days of receiving the product.
Provide your order number, a detailed description of the damage, and photographic evidence of the unopened product.

3. Inspection and Approval:

Once we receive your request, we will inspect the product to determine eligibility for exchange.
If approved, we will provide instructions for returning the damaged unopened product.

4. Exchange Process:

The exchange process will be initiated upon approval of your request.
The replacement product will be shipped to you once the returned product is received and inspected.

5. Non-eligible Items:

Opened products are not eligible for return or exchange.
Any product not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for exchange.

6. Contact Information:

For any questions or concerns regarding our All Sales Are Final Policy, please contact our Customer Service by emailing us at admin@thegoodzen.com.

Note: The Good Zen reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically. Thank you for choosing The Good Zen. We appreciate your understanding and cooperation.